Club Rules

  1. INTRODUCTION AND DEFINITIONS In these Rules “the Company” means Joe Ralphs Ltd which provides the Club and its facilities for the benefit of the Members; “the Club” means “Joe Ralphs Gym”; “Member” means the person named on the Membership Agreement; “Rules” mean the terms and conditions of membership set out below. It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Club Rules on our website. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.

  2. MEMBERSHIP AND FEE Membership entitles the member to use the Facilities at Joe Ralphs Gym and payment is due regardless of usage. Members must be at least 18 years of age. The Agreement will be for a term of not less than 12 months from the date of the Membership Agreement.  Members may prepay for annual 12 month membership – the full amount to be paid prior to membership start date. If paying by monthly instalments, you will be required to make a minimum of 12 full direct debits which run from the 1st of each month. Payment of monthly membership can only be made by Direct Debit from a UK bank account. Membership payments are payable monthly in advance. Members must keep the Club informed of their up to date contact details. All communications will be sent via email and shall be presumed to have been received on the ‘sent’ date. All membership fees are reviewed annually usually on the 1st January, members will be notified of any changes giving one full calendar months’ notice. The Company reserves the right to refuse a membership application from any applicant for any reason. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary. If any monthly fees or charges incurred are not paid when they fall due, the company reserves the right to temporarily refuse the member access to the club until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the Club may pursue any rights it may have to recover the unpaid amount. The Club may, in compliance with the Data Protection Acts, disclose personal details contained in the Membership Agreement to any credit reference agency or third party instructed to recover any missed payments and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts. Upon termination of membership, no refund of monthly fees or other fees shall be issued. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared and a new membership agreement completed.

  3. GUEST ENTRY From time to time the Club may allow members to bring guests to the Club on payment of the prevailing guest fee. All guests must be accompanied by an existing member and are required to preregister via email at gym@joeralphs.com at least 24 hours in advance. Members may bring a maximum of 1 guest per visit, unless arrangements have been made in advance. All guests must be a minimum of 18 years of age. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.

  4. USE OF FACILITIES AND SERVICES Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programmes or on certain holidays. Compensation will not be given for such closures. Only members of staff or a nominated 3rd party may provide personal training services within the Club. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk. The management reserves the right to cancel or re-schedule classes after publication and at short notice. The programme may be amended during public holidays. Use of fitness areas and other Club facilities is at the Member’s or guest’s own risk and under their own medical advice. Proper attire, as determined by the Company, must be worn in the Club – this includes not going topless in the fitness areas. Members are requested to wear at all times appropriate clean footwear in the fitness areas. Footwear must be worn at all times. Pets are not allowed in the Club. Smoking within the Club and its premises is strictly prohibited. No drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership. Members or guests shall not use the Club’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk. Mobile phones should be placed on silent whilst in the gym and changing rooms and Members should be considerate of others when using a mobile phone. In the interest of safety, no glass containers may be taken into any fitness areas or changing areas. Be considerate of others; loud or abusive language will not be tolerated. Club property, including towels, toiletries, etc, is provided by the Club as a courtesy to its Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges and legal action. All Member appointments that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment. Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use. 

  5. LOCKERS Lockers may be available for use by Members whilst they are on the Club’s premises, subject to availability. Members must ensure that the contents of the daily lockers are removed at the end of their visit. The Club reserves the right to open lockers without the member’s permission or the member being present. All bags must be kept in lockers and should not be taken into the fitness areas. The Company reserves the right to remove the contents from any locker, which has not been emptied after the visit. Property cleared from lockers, or left on the premises, shall be held for 30 days.  Unclaimed items are donated to charity.

  6. LIABILITY Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Member’s or guest’s own risk. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to Management immediately following the accident or injury.

  7. MEMBER’S HEALTH AND SAFETY WARRANTY Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member/guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members. We recommend that before using the club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions.

  8. DATA PROTECTION Your data privacy and security are important to us. Please refer to our website for details on how we collect, store and handle your personal data.

  9. CANCELLATION AND FREEZING OF MEMBERSHIP Upon joining, a member may choose to either pre-pay annually or pay by monthly instalments in advance for a minimum 12 month period as set out in Rule (2). By choosing to renew annually you are committing to membership for a further 12 months and membership cannot be cancelled. Monthly membership cancellations must be received by the 1st of each month. Three full months calendar payment is required which means a minimum of three months and a maximum of 4 months final payment will be necessary depending on the date the cancellation email is received. For example, if a cancellation email is received on the 1st May, only May/ June/ July will be due, however if received on 2nd May, May/ June/ July/ August will be due. Requests for cancellation must be made by email to gym@joeralphs.com. You will receive an email confirmation within 48 hours – until you receive this email the cancellation will not be valid. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing. Memberships can only be cancelled if subscription collection is active. Monthly fees and/or prepaid fees are not refundable. Request for freezing shall be at the sole discretion of the Club and a minimum of one months notice must be given to freeze your membership, freezes will not be accepted in retrospect. There is a £25 fee charged per frozen month. Payment will automatically be debited using your preferred monthly payment method instead of your regular subscription. Members can freeze their membership for 3 months during any calendar year (individually or consecutively). Additional frozen months can be requested due to illness, injury, pregnancy or business secondments when supported by a doctors/hospital note or letter from HR. The minimum freeze period is one month. Freezes can only be processed when a resume date is given and membership will resume automatically on the date requested - no notification will be forthcoming. Monthly subscription payments will recommence automatically at the end of a freeze period. Subscription billing runs from 1st of the month and always covers one full month membership. Freeze period cannot coincide with your cancellation notice period. The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. The Manager or a designee shall have complete charge of the Club whilst on duty.

  10. CCTV Closed circuit cameras operate throughout the Club (except in the changing areas). Any unlawful activity within the Club may be reviewed for possible legal action.

  11. STANDARD COMPLAINTS PROCEDURE Members and guests are encouraged to make any comment or complaint via email to gym@joeralphs.com or verbally by discussing with Management. It is our aim that we respond within 48 hours of receiving a comment or complaint.

  12. GENERAL The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement. The Company may communicate with the Members via electronic mail (“email”) and/or by SMS. Members are required to leave the gym floor 20 minutes before closing times if they wish to take a shower.